Privacy Policy

Last Updated: July 24, 2026

ScaleJOY LLC (“ScaleJoy,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to information collected through our website and related services.

Who We Are

ScaleJOY LLC is a leadership development and HR advisory company with offices in Charleston, New York, Boston, and London. If you have any questions about this policy or your personal data, you can reach us at joy@scalejoy.net.

Information We Collect

We collect information in the following ways:

  • Contact form. When you use our contact form, we collect the information you provide, such as your name, email address, company, and the contents of your message.
  • Resource download form. When you request our free “Leading through Change” training, we collect your name, email address, and company so we can deliver the resource to you and follow up if needed.
  • Purchases. When you buy one of our paid trainings, payment is processed by our third-party payment provider, Stripe. We do not collect or store your full payment card details. Stripe processes your payment information in accordance with its own privacy policy.
  • Server logs. Like most websites, our hosting provider may automatically record standard technical information, such as your IP address and browser type, for security and to keep the site running properly.

How We Use Your Information

  • To respond to your inquiries and provide the resources or services you request.
  • To deliver the free training you download and follow up with you if needed.
  • To process purchases and provide customer support.
  • To operate, maintain, and improve our website and services.
  • To comply with legal obligations and protect our rights.

How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service providers that help us operate our business, such as our payment processor (Stripe) and our website hosting provider.
  • Legal and safety purposes, when required by law or to protect our rights, property, or safety, or that of others.
  • Business transfers, in connection with a merger, acquisition, or sale of assets.

Third-Party Links and Purchases

Our website may contain links to third-party websites and services. In particular, purchases of our paid trainings are completed through Stripe’s checkout. Once you leave our site, this Privacy Policy no longer applies. We are not responsible for the privacy practices of third-party sites, and we encourage you to review their privacy policies.

Cookies

We do not use cookies for tracking or advertising. Any cookies that may be present are limited to those strictly necessary for the website to function properly.

Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict the use of your data, and to opt out of marketing communications.

  • EU/UK (GDPR): If you are located in the European Economic Area or the United Kingdom, you have rights under the GDPR and UK GDPR, including access, rectification, erasure, restriction, data portability, and the right to object. Our legal bases for processing include your consent, our legitimate interests, and the performance of a contract.
  • California (CCPA): If you are a California resident, you have the right to know what personal information we collect, to request deletion, and to opt out of the sale of personal information (note: we do not sell personal information).

To exercise any of these rights, contact us at joy@scalejoy.net. We will respond in accordance with applicable law.

International Data Transfers

We operate in the United States and the United Kingdom, and your information may be transferred to and processed in countries other than the one in which you reside. We take steps to ensure your information receives an adequate level of protection where it is processed.

Children’s Privacy

Our website and services are intended for business professionals and are not directed to children under 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

ScaleJOY LLC
Email: joy@scalejoy.net